Editor’s Note
Welcome to our September edition, where we shine a light on Knowlens and our baby steps into AI. This month, our case study is the Seeding and Developing the Platinum Market for Platinum Guild India. Explore how the Video Recording Feature is being utilized and understand its role in the “Watch. Learn. Do.” philosophy.
Exploring Retrieval Augmented Generation (RAG) at Knowlens
Knowlens and its foray into AI: Knowlens has been the pioneer in visual learning in India – leveraging storytelling, actor-based films, real life business scenarios, high production quality to elevate behavioral and business learning impact and effectiveness to new levels.
This expertise of course rides on the leverage of the LMS system to add interactivity and learning design to amplify the video-based learnings with the right breaks, technology features and interactive interventions.
The maturing of Large Language Models (LLMs) for generative AI has of course revolutionized every aspect of business including the content creation space in Learning & Development. Retrieval Augmented Generation (RAG) is one of the most useful new tools available for L & D professionals.
At Knowlens, we are leveraging RAG to transform how our Learning Management System (LMS) operates. This involved more than a year of burning the midnight oil, research leading to dead ends and eventual breakthroughs. This has led to some amazing results.
Benefits of the Knowlens RAG Implementation
Our tailored RAG setup delivers several important benefits for LMS users:
– Faster Course Creation: Course creators can pull in relevant external information quickly, minimizing the time spent researching and curating content.
– Accurate Responses for Learners: End users receive highly relevant, fact-checked answers to their questions,.
– Efficient Information Retrieval: The unique model allows for fast and precise retrieval of relevant documents, enhancing both course quality and learner experience.
Applications at Knowlens
The Knowlens RAG implementation has been particularly useful in two areas:
1. Course Creation: Our customers can effortlessly build courses by retrieving real-time information and seamlessly incorporating it into their learning modules.
2. Assessment Creation: New assessments can be created on the fly.
3. Microlearning : surround microlearning around a built in Knowlens course is also now possible.
4. Learner Assistance: RAG enables learners to ask specific questions and receive answers drawn from both course materials and external data, leading to a richer learning experience.
Challenges and Considerations
While RAG brings numerous advantages, there are some challenges we continue to address:
– Data Quality: Ensuring the reliability of retrieved content is vital for providing accurate answers. We have implemented measures to verify and curate high-quality data sources.
– Privacy and Security: Handling customer data securely, especially when interfacing with external information sources, is a key priority in our RAG implementation. We have put robust privacy safeguards in place to protect user information. With proper segmentation we have ensured that one customer’s data is never accessible to another.
Conclusion
Knowlens’ implementation of RAG, has revolutionized both course creation and learner engagement on our LMS. This cutting-edge technology enhances the speed, accuracy, and relevance of content, positioning us to drive innovation in education technology. As we continue to refine and expand the availability of this feature, we expect even greater impact on the future of AI-powered learning solutions.
Inside KnowLens-
Broadbasing and facilitating deeper penetration of platinum knowledge amongst the jewellery sales staff of India
Platinum Guild is an industry body which has been nurturing the India market for platinum across retail jewellers pan India. For Knowlens, this was a unique opportunity to go beyond individual companies and work on an industry-defining initiative.
The partnership was a holistic one – starting from conceiving the website keeping in mind the retail partners as well as their sales team. For a better understanding of the brand concepts, a series of videos were developed and keeping in mind the regional diversity of India, multilingual versions of the website were developed in Hindi, Kannada, Tamil and Bengali to start with. The retail employees are expected to go through a structured course covering the fundamentals of platinum and the relevant brands and get certification at the end.
With more than 2500+ sales staff registered on the LMS platform, this has been one of the most broad based and rewarding projects at Knowlens.
Knowbyte –
Video is a Hit with Everyone—Including Your Employees!
Currently, video traffic is estimated to comprise about 70 percent of all mobile data usage.
Product of the Month –
Video Recording Feature and the “Watch. Learn. Do.” Philosophy
The “Watch. Learn. Do.” principle has been one of the core principles for us at Knowlens. Watch videos, learn from the expert analysis and practice or do what you learnt. Whats amazing is this feature comes with a robust feedback mechanism for the learner, post the Do stage.
Our innovative video recording feature plays a pivotal role in enabling Dos – empowering users to capture, reflect upon, and enhance their skills through engaging real-world scenarios.
This has manifested itself in multiple ways :
Viva based Assessment: very useful for skills which involve behaviours e.g. sales training. Apart from online assessments, video questions check communication skills crucial in sales. E.g. induction program for an insurance company
Situation Based Learning: This self-recording process allows learners to experience typical business situations real life situations. Companies can define and customise these situations and these form a great complement to the base web series based course. E.g. Birth of a Salesman
Practice makes perfect: “The Final Countdown”
An essential element of the training program is the course “The Final Countdown,” is the interview rehearsal and assessment element in the course with specific individual questions and each question being rated separately for content and style.
We foresee the video recording feature being an increasingly used and crucial element in the learning process at Knowlens.
Testimonial –
Context sensitivity and visuals have a much higher & lasting impact on people’s learning than words / text. Hence, I am personally a big fan of learning products that are context sensitive and use visuals. I loved the product built by the team at Knowlens as this was the first time someone had really thought through the product so well. The sheer passion and dedication of the founders will ensure that it will be something big.”
~ Brijesh Agrawal Co-founder & Director | Indiamart